Psychological contract breach: Unraveling the dark side of business-to-business relationships
نویسندگان
چکیده
• Four forms of breach were identified. Breach can take diverse forms, entailing varying levels dark side intensity. Clear and open communication between the consulting client teams is crucial. While there an increasing awareness importance developing successful business-to-business relationships, little research has explored these relationships. We drew upon concept psychological contract, underpinned by social exchange theory to examine conducted in-depth interviews with 24 consultants in UK found that could resulting differing intensity side. The four theoretical categories classified as minor infractions, negative disruptions, intensified adverse events, intolerable transgressions, which correspond low, moderate, high, very high respectively. behavioral outcomes identified self-adjusting, renegotiating, escalating, departing. develop a set propositions, integrating extending contract literature. also highlight key implications for practice.
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ژورنال
عنوان ژورنال: Journal of Business Research
سال: 2021
ISSN: ['1873-7978', '0148-2963']
DOI: https://doi.org/10.1016/j.jbusres.2021.06.008